About Shernbao USA

Dear Valued SHERNBAO Customers,

Now in 2024, we are thrilled to directly engage with the American market through our official team, underscoring our significant commitment to delivering superior service and support.

Important Notice Regarding Our Former U.S. Distributor:

We were taken by surprise when our former distributor, Shernbao USA Inc., rebranded to Waggz without prior notification. This unexpected change was further complicated by their refusal to settle outstanding account payable with us. Moreover, Waggz has made unfounded claims of acquiring Shernbao and has regrettably chosen to neglect their after-sales support responsibilities to our valued customers.  Such behavior undermines the values and standards we uphold in our partnerships, affecting not only our relationship but, more significantly, you, our esteemed customers.

Our Response:

In light of these issues, we feel it necessary to clarify that Waggz has not acquired SHERNBAO, and our association with Shernbao USA inc.(now Waggz) has been formally terminated. As a result, they no longer possess any authorization to represent or distribute SHERNBAO products.  

To address the current situation and minimize any inconvenience to our customers, SHERNBAO is actively working to establish new customer service channels in the U.S. We are committed to resolving any issues arising from this transition and are here to support you with any product needs or concerns..

In our efforts to enhance our connection with you, we are revitalizing our online presence, including the launch of a new website, official Facebook page, and Instagram account. We encourage you to leave your EMAIL here, and we will promptly inform you once we relaunch.

    As we navigate this period of transition, we do so with your best interests at the forefront of our efforts. We ask for your patience and understanding as we strive to improve our service infrastructure in the U.S. We sincerely apologize for any inconvenience this may have caused and are immensely grateful for your continued support and trust in SHERNBAO.

    Should you require urgent technical support, please do not hesitate to contact us at the EMAIL provided below.

    info@shernbao.com 

    Thank you for your continued support. We look forward to serving you in the near future.

    Warmest regards,

    SHERNBAO HEAD OFFICE 2024